Refund policy
Returns & Exchanges
During peak periods (including Black Friday and Boxing Day), please allow extra time for your order to be shipped. Feel free to contact our customer service team at info@nakedsundays.com if you have any questions regarding your order.
Processing Your Return or Exchange
If you are not satisfied with your Naked Sundays purchase, you can start your return or exchange here: https://nakedsundaysuk.loopreturns.com/#/
We offer returns or exchanges within 30 days of order delivery.
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We cover return shipping on all eligible UK & EU returns.
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If a refund has been approved, please allow up to 14 business days for the amount to be credited back to your account.
Damaged or Missing Items
We work hard to ensure your order arrives safely, but if something goes wrong, we're here to help.
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Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect.
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Email us at info@nakedsundays.com within 7 days of receiving your order and include your order number and a clear photo of the issue.
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Items must be returned in unused and original condition for a refund or replacement to be processed.
EU & EFTA Customers — Right of Withdrawal
If you are located in the EU or an EFTA country, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with Directive 2011/83/EU on consumer rights.
How to exercise your right of withdrawal
To withdraw from your order, you must notify us within 14 days of delivery. You can do this in one of two ways:
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Use the withdrawal button located in our website footer (or linked HERE), this is a two-step online process that will send you an automatic confirmation email once submitted.
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Send a clear written statement to info@nakedsundays.com stating your decision to withdraw. You may use the EU model withdrawal form, but it is not mandatory.
Once you have notified us, you must return the goods to us without undue delay and no later than 14 days from the date you informed us of your withdrawal. We cover return shipping on all eligible EU returns.
What you'll receive
We will reimburse all payments received from you, including the cost of standard outbound delivery. We will process your refund within 14 days of receiving the returned goods, using the same payment method you used for the original order.
We may withhold reimbursement until we have received the goods back, or until you have provided evidence of having sent them back, whichever is earlier.
Note: The right of withdrawal does not apply to goods that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons. Sunscreen and skincare products that have been opened may not be eligible for withdrawal. If you are unsure, please contact us at info@nakedsundays.com before returning.